This policy applies to (United States) orders. This policy is designed to ensure that you are aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

Free Shipping On All Orders.

B. TRANSIT, HANDLING & ORDER CUT OFF TIME

Generally, shipments are in transit for 3 – 7 days (Monday to Friday).

Order cut-off time will be 10:00 PM Mountain Standard Time.

Order handling time is 1 - 2 business days (Monday to Friday).

C. DELIVERY TERMS,

We use Standard Shipping to deliver the products.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at service@wholefilter.com.

E. CANCELLATIONS

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

F. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

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CONTACT INFORMATION

Email: service@wholefilter.com

Phone :+86 13880694874

Support: Mon - Fri 9:00am - 6:00pm

Address: Unit B201-2, 2nd Floor, No. 278 Haijing Road, Xiamen Area of China (Fujian) Free Trade Zone, Xiamen, 361026